Welcome to KEF, a one-stop provider of high quality home entertainment solutions. For Shipping and Delivery information regarding any product purchased from the KEFStoreUK, please email firstname.lastname@example.org or visit here for full details.
The below information applies to any KEF product purchased from UK.KEF.COM, please email email@example.com if you require further assistance.
ONLINE SHOPPING MADE EASY WITH KEF.COM
Most in-stock items will arrive on your doorstep 3 to 5 working days after placing your order.
Before we can dispatch your order, we may need to confirm your details with your credit card issuer. We will do our best to keep delays to a minimum. The delivery time estimate also depends on the availability of the items at the warehouse, our courier partners' dispatching schedules and routing, as well as traffic and weather conditions.
FREE STANDARD DELIVERY TO UNITED KINGDOM
We offer a free standard delivery when ordering from KEF.COM Online Store for all orders of £70 or over. It can be sent to any address in United Kingdom (home or work address, etc. but never a P.O. Box). As soon as we have shipped your order, we will send you a Shipment Confirmation email with the delivery information, which includes the tracking number. You can also check the status of your order under the "My Orders
" section when you login to "My Account
" if you have registered an account with KEF.
||Standard Shipping charge
(3 - 5 working days delivery)
|Express Shipping charge
(1 - 2 working days delivery *)
|orders of £70 and above
* Order by 12 Midday (Mon to Fri). Order placed after 12 Midday will be delivered within 2 working days.
KEF.COM insures each order during the time it is in transit until it is delivered to you. We require a signature for any products delivered, at which point responsibility for your ordered products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by KEF.COM and transfer of responsibility in the same way.
* Express Shipping: If you select our Express Shipping option, and your order is placed and accepted before 12 Midday (Monday – Friday), we aim to have your order delivered to your door within 1 day provided the next day is not a Sunday or Public Holiday. Orders placed after 12 Midday will take an extra working day to deliver.
Please note that delivery is excluded on Sunday and Public Holidays.
KEF aims to meet these delivery times but during busy periods (including sales) deliveries may take a little longer. Occasionally system updates or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. KEF cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
SALES AND OTHER TAXES
KEF.COM is obliged to withhold sales tax for delivery within certain countries and all such taxes shall be automatically charged and withheld. Unless you provide us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, you are responsible for sales and all other taxes associated with the order not collected by us.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipment confirmation that contains the tracking information. Once your product is shipped, the Returns and Exchanges Policy
KEF.COM may cancel orders for any reason. Some common situations in which orders are cancelled may include: The product is out of stock and there are no plans of restocking, pricing errors or payment is declined by the issuing financial institution.
HAVE ANY QUESTIONS? CONTACT US
Send us an email at firstname.lastname@example.org
for any and all queries about your KEF products and shopping experience at KEF.COM, we will respond within 48 hours of receiving the original enquiry.