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Shipping and Handling

Shipping and Handling

Shipping and Handling

Update Related To Coronavirus: Continued Free Delivery With Additional Measures

The current situation surrounding the Coronavirus has a major impact on all of us worldwide. Alongside our logistics partners, we here at KEF are monitoring the latest developments as closely as possible, so that you can enjoy great sound at home even in these difficult times.

Also during this period, orders made on KEF.com still come with free shipping and returns. The expectation and aim is to adhere to the normal delivery times, but we depend on external carriers and their capacity. This may mean that delivery times or customer contact is slightly slower than normal.

We also follow additional measures from our partners, such as avoiding physical contact, keeping sufficient distance and limiting deliveries at collection points. We thank you, our carriers, and our KEF stores for your understanding, commitment and flexibility. 

Free Shipping & Delivery

We ship and deliver all orders on kef.com for free in the United Kingdom. We strive to deliver your order within 1 to 3 working days. Returns are hassle-free and we have a 30-day money back guarantee if you are unsatisfied with your purchase. 

Delivery Process

• Orders received before 1.30pm will be delivered the next day during weekdays
• Orders placed on weekends or Bank Holidays will be processed and sent the next business day
• Deliveries are made by UPS for the whole of the United Kingdom and Ireland
• If you are not at home, your order will be shipped to the nearest UPS service point for collection  
• All deliveries must be signed for upon receipt
• Our Terms and Conditions apply to all deliveries


Questions about the status of your order? Contact us here or send an email directly to order.uk@kef.com. Our support team will contact you within 48 hrs.
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