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Shipping and Handling


Shipping and Handling

Free Delivery

We offer free delivery in the United Kingdom. We aim to deliver your order within 1-3 working days (except for a few products). However, orders placed at the weekend or on a Bank Holiday will be processed on the next working day. 

If you were unsatisfied with your purchase, we do offer free returns with a 30-day money-back guarantee. Only, if in original packaging, complete and without traces of damage.

Delivery Process

• Orders received before 2 pm will be delivered the next working day
• LS60 Wireless, R11 Meta and R7 Meta speakers will take up to five days and will be delivered on a pallet
• Orders placed at the weekend or on Bank Holidays will be processed and sent the next working day
• Deliveries are made by UPS for the majority of the United Kingdom (Guernsey will be delivered through DHL)
• If you are not at home, UPS/DHL will try to deliver the item three times and if unsuccessful will return the product to the warehouse
• Deliveries will be signed for upon receipt or a photo will be taken of where the product has been delivered
• Our couriers are not able to carry items up the stairs and take rubbish away. This is due to insurance purposes
• Orders with multiple products may be delivered separately. It is common for each item to have a different lead time
• Our Terms and Conditions apply to all deliveries


When ordering a product on pre-order, you will receive an email notification when your order is ready for dispatch. We'll send you a shipping confirmation email when the order is shipped.

Order Tracking

You can get updates on your order with the tracking number provided in the dispatch email. However, tracking numbers are not currently provided for Mu3 accessories.
For further enquiries, please do not hesitate to contact us via our online form.


We reserve the right to cancel and refund any orders we can not deliver. You will be notified of this cancellation of the order.

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