Delivery
Delivery
Delivery
Christmas Delivery
The last date to place your order online is Friday 20 December by 12PM for delivery prior to Christmas.
White Glove Delivery products (LS60 Wireless, R11 Meta, R7 Meta & Kube 15 MIE) have different last order dates, due to the products being palletised. The last order date for these products is on the Thursday 12 December by 12PM.
Free Standard Delivery
We offer free delivery in the United Kingdom. We aim to deliver your order within 1-2 working days (except for Highlands and Islands). However, orders placed at the weekend or on a Bank Holiday will be processed on the next working day.
If you were unsatisfied with your purchase, we do offer free returns with a 30-day money-back guarantee. Only, if in original packaging, complete and without traces of damage.
White Glove Delivery (Two Person)
To receive White Glove Delivery products before Christmas order before Thursday 12 December by 12PM.
We offer a White Glove Service for selected products (LS60 Wireless, R11 Meta, R7 Meta & Kube 15 MIE). This two-person delivery service will ensure that the product is delivered to your room of choice and any delivery packaging (pallet, film wrap etc) is removed, allowing you to unbox your product with ease.
Delivery Process
• Orders placed at the weekend or on Bank Holidays will be processed and sent the next working day
• Our standard delivery couriers are not able to carry items up the stairs and take rubbish away. This is due to insurance purposes
• Delivery partner include DPD, FedEx TNT and DHL.
• Orders with multiple products will be dispatched when all items are available.
• Our Terms and Conditions apply to all deliveries
Pre-orders
When ordering a product on pre-order, you will receive an email notification when your order is ready for dispatch. We'll send you a shipping confirmation email when the order is shipped.
Order Tracking
You can get updates on your order with the tracking number provided in the dispatch email.
For further enquiries, please do not hesitate to contact us via our online form.
Disclaimer
We reserve the right to cancel and refund any orders we can not deliver. You will be notified of this cancellation of the order.
